Area Collection Manager

SkillLabs; Ghaziabad District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SkillLabs is seeking a Collection Manager to lead a team including DMAs for auto finance products. You will drive arrear and bucket-wise resolutions, monitor agency performance, and ensure timely payouts.

The role requires strong data management, reporting, and team leadership across field operations. You will coordinate with HO/RO to execute collection strategies, oversee repo activities, and manage escalations.

Qualifications

• Minimum 5-8 years of collection experience in Auto Finance products.
• Experience in managing collection agencies and DMAs.
• Excellent data management and reporting skills.

Responsibilities

• Manage collections through Collection Manager and DMAs.
• Monitor arrear resolutions and bucket-wise resolutions for assigned area.
• Lead monthly field reviews and quarterly targets for the team.
• Review agency performance and empanelment of new agencies/DMAs.
• Ensure timely billing and payouts to agencies/DMAs as per payout grids.
• Optimize field capacity via Average Collection Ratio (ACR).
• Execute HO/RO strategies to improve day-to-day collection performance.
• Oversee repo kit and repo asset liquidation with brokers and HO.
• Monitor receipt books/HHTs/app codes, ensure deposits by agencies.
• Recommend legal actions on chronic defaults in coordination with legal team.
• Maintain daily productivity MIS and share with higher management.
• Conduct monthly hub meetings to review performance and set next month targets.
• Handle customer service escalations for collection issues and geolocation awareness.
• Escalate sales-related issues for delinquent cases with ASMs.

Skills

Team management

Collections

Agency management

Data analysis

Tools

MS Excel

Job description

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any Auto Finance products like LMV,TW,3w,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Team handing experience