Area Recovery Manager - Auto Loans

SkillLabs; Mumbai; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

SkillLabs in Mumbai seeks an experienced collections leader to oversee a team including Collection Manager and DMAs, driving arrear resolution, bucket-wise targets, and agency performance.

You will conduct monthly and quarterly reviews, optimize payout processes, and ensure compliance with repo and field operations, while coordinating with HO/RO for daily strategies and escalations.

Qualifications

• Minimum 5-8 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV)
• Experience in managing collection agencies
• Excellent data management skills
• Team handling experience

Responsibilities

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such as arrear resolution and bucket-wise resolutions (including roll forward rates, loan loss provisioning, and penal interest collection for the assigned geographical area)
• Performance review on field monthly basis and quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies)
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement
• Repo kit requirement, monitoring the repo stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence
• Recommending for initiation of appropriate legal actions in chronic default cases with coordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Skills

Collection leadership

Agency management

Data management

Team management

Job description

Job Responsibilities

• Managing the collections through team of Collection Manager and DMAs


• Responsible for the collection's performance on various collection parameters such as a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets


• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills and Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV


• Experience in managing collection agencies


• Excellent data management skills


• Team handing experience