Area Collection Manager - Vehicle Loans - Hard Bkt

SkillLabs; Maharashtra; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

SkillLabs in Maharashtra is seeking an experienced collections leader to drive performance across a large network of DMAs and agencies. You will oversee arrear resolution, bucket-wise performance, and profitability metrics while guiding a team of Collection Managers.

You will coordinate monthly and quarterly reviews, optimize agency performance, ensure payouts, and implement HO-driven drives for day-to-day enhancements. A focus on MIS accuracy and proactive escalation will be essential.

Qualifications

• Minimum 5-8 years of collection experience in automotive products (LMV/TW/3W/LCV/MCV/HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Team handing/leadership experience.

Responsibilities

• Manage the collections through a team of Collection Managers and DMAs.
• Oversee collection performance on key parameters like arrear resolution and bucket-wise resolutions, including roll forward rates and loan loss provisioning for the assigned area.
• Conduct monthly field performance reviews and quarterly team performance reviews against targets.
• Monthly evaluation of agencies/DMAs, identifying and empanelling new agencies/DMAs for collections.
• Ensure periodic billing and payouts to agencies/DMAs as per approved grids.
• Evaluate field capacity using Average Collection Ratio and adjust as needed.
• Coordinate with HO/RO-driven collection drives to improve day-to-day performance.
• Monitor repo kit requirements and repo stock, ensuring compliance with processes.
• Oversee liquidation of eligible repo assets with brokers and HO coordination.
• Maintain receipt books/HHTs and app code requests; monitor agency deposits and address non-adherence.
• Recommend initiation of legal actions in chronic defaults with local legal team.
• Maintain daily productivity MIS and share with senior management.
• Lead monthly hub meetings for performance review and setting next month targets.
• Handle customer service escalations for collection issues and provide geo-limit insights.
• Escalate sales-related issues for delinquent cases with ASMs on a day-to-day basis.

Skills

Collection management

Agency management

Data management

Team leadership

Job description

Job Responsibilities

• Managing the collections through team of Collection Manager and DMAs


• Responsible for the collection's performance on various collection parameters such as a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets


• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills and Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV


• Experience in managing collection agencies


• Excellent data management skills


• Team handing experience