Area Recovery Manager - Tractor Loan

SkillLabs; Ashoknagar; On-site; INR 800,000 - 1,200,000; Full time

Job summary

SkillLabs in Ashoknagar, Madhya Pradesh, is hiring a Collection Manager to lead the collections team and DMAs for automotive products. You will oversee arrear resolutions, bucket-wise performance, and loan provisioning while driving agency performance and empanelment.

Daily MIS, payouts, and legal coordination are core duties. Ideal candidates have 5–8 years of collection experience, agency management experience, and strong data-handling capabilities.

Qualifications

• Minimum 5-8 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Team handling experience.

Responsibilities

• Manage collections through a team of Collection Manager and DMAs.
• Ensure collection performance on arrears resolution and bucket-wise resolutions including roll forward rates and loan loss provisioning.
• Review field performance monthly and quarterly against targets.
• Conduct monthly reviews with agencies/DMAs and empanel new agencies/DMAs as needed.
• Process payouts to agencies/DMAs per approved grids and monitor repo stock and liquidation processes.
• Coordinate legal actions in chronic default cases with local legal team.
• Maintain daily productivity MIS and share with higher management.

Skills

Years of experience

Agency management

Data management

Team leadership

Job description

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Team handing experience