Area Collection Manager - Home Loans

SkillLabs; Delhi; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

SkillLabs in Delhi is seeking an experienced Collection Manager to lead a team of DMAs and collection managers, drive arrears reduction, and oversee bucket-wise resolutions across the assigned region.

The role emphasizes agency management, timely payouts, performance reviews, and adherence to compliance. You will coordinate with HO/RO for strategy execution and ensure accurate MIS reporting.

Qualifications

• Minimum 5-8 years of collection experience in automotive products or similar industries.
• Experience in managing collection agencies.
• Excellent data management skills.
• Team handling experience.

Responsibilities

• Managing the collections through team of Collection Manager and DMAs.
• Responsible for the collection's performance on various collection parameters (Arrear resolution; Bucket wise resolutions; Roll forward rates; Loan loss provisioning; Penal interest collection).
• Performance review on field monthly basis and quarterly performance review of allocated targets.
• Monthly review of agencies/DMAs, empanelment of new agencies/DMAs for collection and evaluation.
• Billing and processing payouts for agencies/DMAs as per payout grids.
• Field capacity evaluation per Average Collection Ratio (ACR).
• Execution of HO/RO strategies for day-to-day collection improvement.
• Repo kit management, repo stock inventory, and compliance to repo processes.
• Liquidation of eligible repo assets with brokers and HO, collecting payments.
• Receipt books/HHTs and app codes requests for agencies; monitor deposits and enforce non-adherence actions.
• Initiation of appropriate legal actions in chronic default cases with local legal team.
• Maintain daily productivity MIS and share with higher management.
• Monthly team meetings at hub location for performance review and target setting.
• Manage customer service escalations for collection issues and provide inputs on geo limits.
• Escalation of sales-related issues for delinquent cases with ASMs.

Skills

Team leadership

Agency management

Data management

Collection management

Job description

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products likeHL
• Experience in managing collection agencies
• Excellent data management skills
• Team handing experience