Manager – Collections – Auto Loan Division

O3Hire; Tamil Nadu; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading financial services firm in India is seeking an experienced Manager – Collections to oversee state-level operations in the Auto Loan division. The role encompasses managing collection portfolios, supervising repossession processes, and ensuring compliance with regulations. Ideal candidates will have a strong background in collections management within the BFSI sector and a relevant degree. This position offers a dynamic environment focusing on team performance and service excellence.

Qualifications

• Proven experience in collections management, preferably in the BFSI sector.
• Strong hiring and recruiting skills to build and maintain a capable team.
• Comprehensive knowledge of the BFSI domain, especially in Auto Loans.
• Excellent leadership and decision-making skills.

Responsibilities

• Strategize and manage collection portfolios to achieve performance targets.
• Recruit, train, and oversee collection agencies to ensure efficient processes.
• Supervise repossession processes in compliance with company policies.
• Ensure regulatory and internal compliance in all activities.
• Develop training programs to improve team performance.
• Foster collaboration with stakeholders to achieve goals.
• Identify process improvements to boost efficiency.

Skills

Collections management

Hiring and recruiting

Training and service quality improvement

Organizational skills

Leadership

Problem-solving

Process improvement

Education

Bachelor’s/Master’s degree in Business Administration

Job description

About the Role:

We are seeking a dynamic and experienced Manager – Collections to oversee state-level operations within the Auto Loan division.

The role requires expertise in collections management, ensuring compliance, and handling day-to-day operations while driving excellence in service quality.

Key Responsibilities:

• Collection Portfolio Management: Strategize and manage collection portfolios to achieve performance targets.
• Collection Agency Management: Recruit, train, and oversee collection agencies to ensure efficient processes and results.
• Repossession of Assets: Supervise repossession processes in compliance with company policies and regulations.
• Audit and Compliance: Ensure all collection activities adhere to regulatory and internal compliance requirements.
• Develop and implement training programs to improve team performance and service quality.
• Foster effective communication and collaboration with stakeholders to address issues and achieve collection goals.
• Identify and address process improvements to enhance operational efficiency.

Qualifications:

• Proven experience in collections management, preferably in the BFSI sector.
• Strong hiring and recruiting skills to build and maintain a capable team.
• Expertise in training and service quality improvement.
• Comprehensive knowledge of the BFSI domain, especially in Auto Loans.
• Excellent organizational, leadership, and decision-making skills.
• Problem-solving capabilities to address operational challenges effectively.
• A Bachelor’s/Master’s degree in Business Administration or a related field is required