Team Leader

Funcity; Hyderabad; On-site; INR 450,000 - 750,000; Full time

Job summary

Funcity in Hyderabad is seeking an Operations Supervisor to plan and coordinate outlet activities, manage guest services, and lead a small team. You will oversee inventory, scheduling, and ensure hygiene, safety, and quality standards across all shifts.

The role requires 3–5 years in supervisory roles, strong communication, regional language knowledge, and proficiency in MS Office. You will work with assistants and external agencies to maintain equipment and deliver memorable customer

Qualifications

• Graduation in any discipline.
• 3–5 years in supervisory/team handling.
• Good communication and written skills.
• Regional language knowledge.
• MS Office proficiency.

Responsibilities

• Plan and coordinate work activities with the Asst Store Manager to operate the outlet.
• Assign responsibility areas and work schedules; handle guest complaints.
• Interact with customers to assess needs and manage birthday parties.
• Maintain facilities for hygiene, safety and high quality operations.
• Prepare sales and expense reports with understanding of the subject.
• Ensure availability of all consumables at all times.

Skills

Good communication

Written communication

Team Building Skills

Knowledge in Regional language

MS Office proficiency

Customer service orientation

Education

Graduation in any discipline

Tools

MS Office

Job description

Role & responsibilities

Operations Management:

• Plan and coordinate work activities with the Asst Store Manager to operate the outlet.
• Assign responsibility areas and work schedules, Handle Guest complaints, Interact with customers to assess their needs, Party organization with the Party Coordinator. Coordinate with Team Memebers/Outsourced Agencies for the proper maintenance of all equipment, furniture and fixtures of the outlet.
• Handling the guest complaints and resolving them professionally in an efficient and prompt manner or escalating it further to the SM.
• To ensure the entire facility is maintained in such a way so that it gives clean, safe and hygiene environment for the users at every aspects of operations management in terms of high standard and quality.
• Assist Store Manager in preparing sales, operational expense and other financial reports with complete understanding on the subject.
• Ensure availability of all consumables at all time.

Customer Relationship Management

• Resolving customers complaints/issues. Build effective relationship with the customers when dealing and interacting with them on floor or during the Birthday Parties.

People Management:

• Effective coordination and communication with team members.
• Train employees in Guest Service and job Skills
• Develop and motivate the team

Inventory Management

Ensure availability of all consumables, redemption gifts and any other item needed for Operations. Implement internal controls and record inventories

Preferred candidate profile

• Good communication & written skills
• Team Building Skills
• Knowledge in Regional language
• Proficient in MS office.

Qualifications:

Experience:

• Graduation in any discipline.
• 3 - 5 years in supervisory/Team Handling experience.