Shift Manager

Ferns N Petals; Thane; On-site; INR 350,000 - 520,000; Full time

Job summary

Ferns N Petals in Thane is seeking a Store Operations and Shift Manager to oversee daily store functions, ensure opening/closing, allocate duties, and maintain display and housekeeping.

You will drive sales through upselling, manage stock, coordinate with delivery partners, handle customer queries, and ensure compliance, hygiene, and accurate shift handovers.

Experience in retail or ecommerce operations and a graduate qualification preferred.

Qualifications

• Graduate degree preferred.
• Experience: 24 years of experience in retail, Q-commerce, e-commerce, food retail or store operations.

Responsibilities

• A. Store Operations & Shift Management: Manage daily store operations during the assigned shift. Open and close as per schedule. Allocate duties to team members. Monitor readiness, product availability, display and housekeeping. Ensure smooth handover between shifts.
• B. Sales & Business Performance: Monitor daily sales, orders and performance. Ensure timely order processing and fulfilment. Drive upselling and cross-selling to achieve targets. Monitor cancellations and complaints. Coordinate with Store Manager to improve performance.
• C. Team Management: Supervise store employees during shift. Ensure attendance, punctuality, grooming and discipline. Allocate manpower per workload. Train team on processes and customer handling. Support onboarding.
• D. Inventory & Stock Management: Monitor daily stock, update inward/outward transfers. Monitor ageing, damages, expiry and wastage. Conduct regular stock checks and report discrepancies. Ensure proper storage and handling of flowers, cakes, plants, gifts and other products.
• E. Customer Experience & Order Management: Ensure timely order processing and delivery. Handle queries, complaints and escalations. Maintain product quality and packaging standards. Coordinate with delivery partners for timely fulfilment. Maintain positive customer experience.
• F. Compliance, Hygiene & Safety: Ensure compliance with policies and SOPs. Maintain cleanliness, hygiene and safety. Proper use of assets and equipment. Follow attendance and biometric punching. Report safety incidents or policy violations.
• G. MIS & Reporting: Prepare and share daily shift performance reports. Maintain records of sales, orders, attendance, inventory and wastage. Highlight challenges and manpower needs. Share handover reports with Store Manager.

Skills

Team leadership

Shift management

Inventory control

Customer service

Store operations

Education

Graduate degree

Job description

Role & responsibilities

A. Store Operations & Shift Management

• Manage daily store operations during the assigned shift.
• Ensure the store is opened and closed as per the defined schedule.
• Allocate duties to team members and ensure proper execution of daily activities.
• Monitor store readiness, product availability, display and overall housekeeping.
• Ensure smooth handover between incoming and outgoing shifts.

B. Sales & Business Performance

• Monitor daily sales, orders and business performance.
• Ensure timely order processing and fulfilment.
• Drive upselling and cross-selling opportunities to achieve sales targets.
• Monitor order cancellations, delays and customer complaints.
• Coordinate with the Store Manager to improve store performance.

C. Team Management

• Manage and supervise store employees during the assigned shift.
• Ensure attendance, punctuality, grooming and discipline.
• Allocate manpower as per business requirements and workload.
• Train team members on operational processes and customer handling.
• Support new employee onboarding and on-the-job training.

D. Inventory & Stock Management

• Monitor daily stock availability and ensure proper inventory management.
• Ensure inward, outward and stock transfers are updated in the system.
• Monitor stock ageing, damages, expiry and wastage.
• Conduct regular stock checks and report discrepancies.
• Ensure proper storage and handling of flowers, cakes, plants, gifts and other products.

E. Customer Experience & Order Management

• Ensure timely and accurate order processing and delivery.
• Handle customer queries, complaints and escalations.
• Ensure product quality and packaging standards are maintained.
• Coordinate with delivery partners and internal teams for timely order fulfilment.
• Maintain a positive customer experience at all times.

F. Compliance, Hygiene & Safety

• Ensure compliance with company policies, SOPs and operational guidelines.
• Maintain store cleanliness, hygiene and safety standards.
• Ensure proper use of company assets and equipment.
• Follow attendance and biometric punching processes.
• Immediately report any safety incidents, operational risks or policy violations.

G. MIS & Reporting

• Prepare and share daily shift performance reports.
• Maintain records of sales, orders, attendance, inventory and wastage.
• Highlight operational challenges and manpower requirements.
• Share shift handover reports with the Store Manager.
• Track and close pending operational issues.

Preferred candidate profile

• Qualification: Graduate preferred.
• Experience: 24 years of experience in retail, Q-commerce, e-commerce, food retail or store operations.

Experience in managing frontline teams and shift operations will be preferred