Store Manager

Heisetasse Beverages; Navi Mumbai; On-site; INR 550,000 - 830,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

Heisetasse Beverages in Navi Mumbai is seeking a Store Manager to oversee day-to-day operations, drive sales, and ensure profitability. You will lead, coach, and develop a high-performing store team while delivering exceptional customer service and maintaining standards.

The role requires strong leadership, knowledge of store operations, cash handling, inventory control, and compliance. You'll plan rosters, manage attendance, and work across shifts, weekends, and holidays to meet targets and

Qualifications

• Graduate in any discipline (Hospitality/F&B/Retail preferred).
• 25 years of experience in retail, QSR, caf, or hospitality with team leadership.
• Strong leadership and people management.
• Customer-focused with good communication.
• Knowledge of store operations, cash handling, inventory, and compliance.
• Willing to work in rotational shifts, weekends, and holidays.

Responsibilities

• Manage overall store operations and day-to-day functioning.
• Drive sales, productivity, and profitability targets.
• Lead, coach, and develop the store team to deliver high performance.
• Ensure excellent customer service and resolve escalated customer concerns.
• Plan manpower, prepare rosters, and manage attendance.
• Ensure compliance with SOPs, food safety, QA, cash handling, and audit standards.
• Monitor inventory, minimize wastage, and ensure stock availability.
• Ensure accurate cash management, billing, and daily store reporting.
• Recruit, onboard, train, and develop team members.
• Maintain caf cleanliness, equipment upkeep, and overall store standards.
• Review store performance, identify improvement areas, and implement action plans.
• Coordinate with support functions (HR, Operations, Finance, Maintenance, and Supply Chain) to ensure smooth store operations.

Skills

Leadership

People management

Customer focus

Communication

Store operations

Cash handling

Inventory management

Compliance

Shift management

Team development

Education

Graduate

Tools

MS Excel

POS systems

Job description

Role & responsibilities

• Manage overall store operations and ensure smooth day-to-day functioning.
• Drive sales, productivity, and profitability targets.
• Lead, coach, and develop the store team to deliver high performance.
• Ensure excellent customer service and resolve escalated customer concerns.
• Plan manpower, prepare rosters, and manage attendance.
• Ensure compliance with SOPs, food safety, QA, cash handling, and audit standards.
• Monitor inventory, minimize wastage, and ensure stock availability.
• Ensure accurate cash management, billing, and daily store reporting.
• Recruit, onboard, train, and develop team members.
• Maintain caf cleanliness, equipment upkeep, and overall store standards.
• Review store performance, identify improvement areas, and implement action plans.
• Coordinate with support functions (HR, Operations, Finance, Maintenance, and Supply Chain) to ensure smooth store operations.

Preferred candidate profile

• Graduate in any discipline (Hospitality/F&B/Retail preferred).
• 25 years of experience in retail, QSR, caf, or hospitality operations, with team handling experience.
• Strong leadership and people management skills.
• Customer-focused with excellent communication skills.
• Good knowledge of store operations, cash handling, inventory, and compliance.
• Ability to achieve sales and operational targets.
• Proficient in MS Excel and POS systems.
• Willing to work in rotational shifts, weekends, and holidays.
• Ability to handle pressure and make quick operational decisions.
• Positive attitude with a strong sense of ownership and accountability.