Department Manager

Croma; Delhi; On-site; INR 400,000 - 500,000; Full time

Job summary

Croma in Delhi is seeking a store management professional to lead floor operations, drive sales, and ensure exceptional customer service.

You will plan staffing, supervise team performance, and enforce planograms, merchandising standards, and promotional compliance.

The role demands at least 3 years of team leadership in Retail/QSR, with a focus on KPI targets, stock accuracy, and staff training to deliver a superior guest experience.

Qualifications

• 3+ years in team handling and floor management in Retail/QSR.
• Strong customer service orientation with guest focus.
• Experience executing merchandising guidelines and promotional offers.

Responsibilities

• Lead store floor operations and staffing to meet sales targets.
• Ensure 100% adherence to planograms and merchandising standards.
• Drive customer service standards, guest experience, and feedback loop.

Skills

Customer service

Team management

Staff training

Sales targets

Merchandising

Planogram

KPI targets

Promo compliance

Stock management

Job description

Role & responsibilities:

Customer Service:

• Implement 10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius of any staff
• Ensure 100% GUEST sales process implementation and compliance
• Planogram and merchandising compliance
• Ushers/ Reverse Ushers customers & acts on customer feedback

Performance Management & Review:

• Meet targets as per KPIs
• Execute plans to maximize sales, Profit and Customer Experience
• 100% responsibility and accountability for complete compliance on promotion and offer execution Zero tolerance

In store Merchandising:

• Ensure ticketing compliance (Correctness, cleanliness, adherence to guidelines)100% compliance on merchandising, display guidelines
• Drive liquidation of SLM & Ageing stocks

Process:

• Responsible for maintaining stock accuracy (System and Physical stocks)
• PID’s schedule compliance on a regular basis
• To ensure the adherence to SOPs in the section
• Drives “Lean Time Equals Learn Time” principle for his team

People:

• Plan staffing, sales targets for all team members
• Review performance on a daily basis for each team member and provide feedback and support to ensure they achieve the targets
  Ensure every staff is fully trained before being deployed on the floor and continuous training is happening for the staff.
• Review staff performance on the floor – GUEST, Customer handling, Product knowledge

Drive croma.com usage on the floor to engage staff, improve product knowledge and deliver great customer service

Preferred candidate profile from Retail & QSR with minimum experience of 3+ yrs in team handling and floor management