Assistant Store Manager

Swiggy; Gorakhpur District, Kanpur; On-site; INR 350,000 - 600,000; Full time

Job summary

Swiggy in Gorakhpur is seeking a store operations lead to manage day-to-day operations of a dark store, supervise staff, and ensure adherence to policies. You will handle procurement, inventory control, help customers, manage billing and stock movements, and drive sales goals while maintaining safety and integrity of the store.

This role requires strong communication, hands-on leadership, and experience in retail store operations management.

Qualifications

• Manage day-to-day operations of physical store location.
• Oversee staff and ensure policy adherence.
• Assist with procurement and restocking needs.
• Provide customer support and troubleshooting as needed.
• Handle phone calls and store-related communications.

Responsibilities

• Oversee operations of a Dark Store to ensure smooth billing, stock inwards, stock placement, picking, packing and delivery readiness.
• Maintain store safety, security of stock and premises, and prevent theft/fraud.
• Lead a team of 8–12 staff including shifts, training and hygiene.
• Drive store sales targets and participate in sales projects with management.

Skills

Ops management

Inventory management

Team leadership

People management

Job description

Role & responsibilities

We are looking for candidates who have strong understanding, knowledge and experience in

handling Ops Management in a Dark Store and are a proficient team player with good people

management skills and expertise in inventory management.

Preferred candidate profile

• 1.Manage day-to-day operations of physical store location
• 2.Oversee and supervise Associate's and other store staff to ensure adherence to company policies
• 3.Assist with procurement of necessary items, including restocking needs
• 4.Provide regular assistance to customers and provide troubleshooting expertise as needed,
• 5.Answer phone calls and respond to store-related emails and other communications,
• 6.Ensure physical location is properly maintained, including hiring and managing custodial staff,
• 7.Take ownership of store sales goals and provide expertise to help meet sales goals
• 8.Collaborate with management to create and implement sales projects,
• 9.Up-keeping the Store, implementation & adhering of statement of purpose.
• 10..Overseeing, monitoring and conducting 100% accurate in store operations such as billing, stock inwards, stock placement on the racks, picking items from the racks, packing items and making it ready for the delivery executives, managing wastage, dumping, etc.
• 11.. Safety & security of stock, infrastructure, properties and store premises.
• 12.. Responsible for ensuring there is no theft or fraud related to orders, stock, etc.
• 13.Should be handling a team size of around 8-12 store employees along with restoringand shifts including security and maintenance staff.
• 14.Responsible for staff retention, training and hygiene.
• 15.Responsible for overall performance metrics of the store like number of orders delivered, Arrival to pick up time, stock availability, etc,
• 16.Should be well versed with retail store operations management.
• 17.Good Communication Skills- written and verbal, Technical skills required like using necessary software for in-warding, billing, pulling reports, etc.