Store Manager

Heisetasse Beverages; Pune District; On-site; INR 480,000 - 600,000; Full time

Job summary

Heisetasse Beverages is seeking a Store Operations Manager in Pune District to oversee day-to-day store activities, drive sales, and lead a high-performing team. You will coach staff, manage manpower, and ensure customer service excellence while maintaining compliance with SOPs and inventory controls.

The role requires strong leadership, cash handling, and operational decision-making skills, with willingness to work shifts, weekends, and holidays.

Qualifications

• Graduate in any discipline with hospitality/f&b/retail preference.
• Demonstrated leadership and people management experience.
• Strong customer service orientation and communication skills.
• Good knowledge of store operations, cash handling, inventory, and compliance.

Responsibilities

• Manage overall store operations and ensure smooth day-to-day functioning.
• Drive sales, productivity, and profitability targets.
• Lead, coach, and develop the store team to deliver high performance.
• Ensure excellent customer service and resolve escalated customer concerns.
• Plan manpower, prepare rosters, and manage attendance.
• Ensure compliance with SOPs, food safety, QA, cash handling, and audit standards.
• Monitor inventory, minimize wastage, and ensure stock availability.
• Ensure accurate cash management, billing, and daily store reporting.
• Recruit, onboard, train, and develop team members.
• Maintain caf cleanliness, equipment upkeep, and overall store standards.
• Review store performance, identify improvement areas, and implement action plans.
• Coordinate with support functions to ensure smooth store operations.

Skills

Leadership

People management

Customer service

Communication

Cash handling

Inventory management

MS Excel

POS systems

Team training

Decision making

Ownership

Education

Graduate in any discipline (Hospitality/F&B/Retail preferred)

Tools

MS Excel

POS systems

Job description

Role & responsibilities

• Manage overall store operations and ensure smooth day-to-day functioning.
• Drive sales, productivity, and profitability targets.
• Lead, coach, and develop the store team to deliver high performance.
• Ensure excellent customer service and resolve escalated customer concerns.
• Plan manpower, prepare rosters, and manage attendance.
• Ensure compliance with SOPs, food safety, QA, cash handling, and audit standards.
• Monitor inventory, minimize wastage, and ensure stock availability.
• Ensure accurate cash management, billing, and daily store reporting.
• Recruit, onboard, train, and develop team members.
• Maintain caf cleanliness, equipment upkeep, and overall store standards.
• Review store performance, identify improvement areas, and implement action plans.
• Coordinate with support functions (HR, Operations, Finance, Maintenance, and Supply Chain) to ensure smooth store operations.

Preferred candidate profile

• Graduate in any discipline (Hospitality/F&B/Retail preferred).
• 25 years of experience in retail, QSR, caf, or hospitality operations, with team handling experience.
• Strong leadership and people management skills.
• Customer-focused with excellent communication skills.
• Good knowledge of store operations, cash handling, inventory, and compliance.
• Ability to achieve sales and operational targets.
• Proficient in MS Excel and POS systems.
• Willing to work in rotational shifts, weekends, and holidays.
• Ability to handle pressure and make quick operational decisions.
• Positive attitude with a strong sense of ownership and accountability.