Store Manager

Funcity; Gautam Buddha Nagar; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Funcity in India is seeking an experienced leader to manage retail operations across our Fun Block centers in Gurgaon and Noida. You will drive sales, ensure safety and guest satisfaction, and lead a motivated team.

The role requires 6+ years in retail, hospitality, or leisure with proven leadership, cost control, and people development. You will coach staff, manage inventory, and uphold our high standards for customer experience.

Qualifications

• Graduation/MBA/HM in any discipline required.
• Proven customer service focus and understanding of customer service principles.
• Competent operational skills in a customer-service environment.
• Experience in a leadership position with interpersonal skills to coach, mentor, solve problems and build teams.
• Proven commercial and financial management skills including analyzing financial reports and cost control.
• Experience handling confidential and sensitive information.
• Experience in children education/enrichment is a plus; must LOVE interacting with children and have FUN!

Responsibilities

• Develop and execute sales strategies to meet store targets and drive revenue growth.
• Maintain a fun, safe, and clean environment adhering to Fun Block Safety Standards.
• Communicate marketing and operational initiatives clearly and ensure execution.
• Stay informed about products/services to guide staff and customers.
• Interact with internal teams to drive business objectives.
• Inspire and motivate the team to achieve sales targets while maintaining high morale and customer satisfaction.
• Use data and KPIs to track store and staff performance and drive continuous improvement.
• Lead daily operations and uphold company policies.

Skills

Good communication

Team Building

Customer Satisfaction

MS Office

People Management

Retail Operations

Education

Graduation/MBA/HM

Tools

MS Office

Job description

Knowledge, Skills & Abilities:

Work Locations

• Good communication & written skills
• Team Building Skills
• Customer Satisfaction
• Proficient in MS office.
• People Management
• Retail Operations
• Funblock Felix Plaza Mall Gurgaon
• Funblock Gaur City Mall Noida

Qualifications:

Experience

• Graduation/MBA/HM in any discipline.6+ years of retail, leisure, or hospitality experience, including management experience.
• Proven customer service focus and a comprehensive understanding of customer service principles
• Competent operational skills in a customer-service environment
• Experience in a leadership position exemplifying interpersonal skills and the ability to coach, mentor, solve problems and build teams.
• Proven commercial and financial management skills including analyzing financial reports and effective cost control.
• Experience handling and managing confidential and sensitive information.
• Having experience in children education/enrichment is a plus Must LOVE interacting with children and love to have FUN!

Reports to:

Repartees:

• Regional Manager/Head of Operations
• Customer Service Representative /Cashier /Team Leader

Duties & Responsibilities:

Operations Management:

• Develop and execute sales strategies to meet and exceed store targets, driving revenue growth and achieving business objectives.
• Maintain a fun, safe, and clean environment for both team members and guests, ensuring the Centre adheres to all required compliance and safety standards as outlined in the FUN BLOCK Safety Standards.
• Ensure that all Marketing, Operational, Employee Motivation, and other Corporate Office initiatives are clearly communicated, understood, and effectively executed within Fun Block.
• Stay thoroughly informed about the products or services offered, enabling you to effectively guide both staff and customers.
• Interact with internal teams to discuss strategies, to drive business objectives.
• Inspire and motivate the team to achieve sales targets while maintaining high morale and ensuring exceptional customer satisfaction.
• Utilize data and Key Performance Indicators (KPIs) to track store and staff performance, ensuring continuous improvement and optimal results.
• Lead the daily operations of Fun Block by consistently delivering remarkable customer satisfaction and adhering to all company policies and operational procedures.

Customer Relationship Management:

• Handling the guest complaints and resolving them professionally in an efficient and prompt manner or escalating it.
• Captivate both children and adults by creating an exceptional Centre setup and presenting engaging educational activities. Build strong guest relationships and promote your center as an elite Fun Block destination, ensuring an unforgettable experience for all visitors.

People Management:

• Motivate, mentor, and collaborate with the team members by exemplifying the significance of the guest experience. Set clear expectations, align individual goals with our company's mission and values, and foster a culture of excellence.
• Coach, mentor, and train staff in conducting events for the guests (eg: Parties, Bday Parties, destination events etc), sales techniques, customer service best practices, and build comprehensive product knowledge to enhance their skills and performance time to time.

Inventory Management:

• Ensure availability of all consumables, any other item needed for Operations.
• Implement internal controls and record inventories.