Assistant Store Manager

Rootments Enterprises Llp; Kalamassery; On-site; INR 300,000 - 500,000; Full time

Job summary

Rootments Enterprises Llp is seeking a Store Manager to lead daily store operations in Kerala. You will drive service excellence, manage scheduling, oversee inventory, and ensure adherence to SOPs and safety standards.

You will coach sales staff, handle escalations, monitor customer flow, and ensure a clean, well‑maintained environment that reflects brand standards across all touchpoints.

Responsibilities

• Lead the team to achieve operational and service excellence.
• Fill manpower shortages promptly and manage staff scheduling.
• Handle conflict management and maintain a positive work environment.
• Maintain discipline, uniform, and professional behavior.
• Monitor and enforce all company policies, SOPs, and safety measures.
• Supervise inventory, stock handling, and stock transfers with accuracy.
• Co-ordinate with warehouse for replenishment and monthly inventories.
• Coach and mentor sales staff to maintain high engagement and professionalism.
• Resolve customer escalations and ensure satisfaction in line with policies.

Skills

Leadership

Team management

Conflict management

Customer service

Inventory management

Staff training

Policy compliance

Visual merchandising

Job description

Role & responsibilities

• Lead the team to achieve operational and service excellence.
• Fill manpower shortages promptly.
• Handle conflict management and maintain a positive work environment.
• Maintain discipline, proper uniform, and professional behavior.
• Manage staff duty scheduling and attendance marking.
• Monitor and enforce all company policies, procedures, rules, and regulations.
• Maintain cleanliness and proper hygiene in all store areas.
• Monitor daily store processes and ensure adherence to company SOPs.
• Ensure awareness and compliance with safety measures.
• Handle customers personally when the store is crowded to ensure smooth service flow.
• Uphold quality service at all customer touchpoints.
• Lead by example in delivering exceptional customer service; coach and mentor sales staff to maintain high engagement and professionalism.
• Monitor the customer flow and sales process; intervene promptly to address bottlenecks or customer dissatisfaction.
• Ensure SOP compliance for cleanliness, product handling, billing, alterations, and returns to foster trustworthy service standards.
• Manage and resolve customer escalations effectively, ensuring resolution aligns with company policies and customer satisfaction goals.
• Organize and oversee regular customer service training sessions for staff; incorporate feedback for improvement.
• Maintain daily oversight of walk-in and conversion data; analyze trends to implement service or process enhancements.
• Ensure all customer documentation and security deposits are handled accurately and transparently to build customer trust.
• Conduct regular audits of trial rooms, product displays, and cleanliness standards; implement corrective actions as needed to provide customers with a consistently clean and well‑maintained environment.
• Manage inventory accurately and prevent stock loss.
• Oversee stock handling, rental, return, and maintenance of attires and jewellery.
• Track delays in returns and ensure products are quickly made available for the next customer.
• Coordinate with warehouse and purchase departments for replenishment and stock transfers.
• Reduce stock damages through proper training and monitoring of material handling practices.
• Do weekly global count and ensure system stocks match actual store stock.
• Work closely with QC staff to ensure product quality and hygiene before display or re‑rental.
• Ensure attractive and effective visual merchandising in line with company standards.
• Maintain display quality to enhance customer experience.
• Handle escalated customer queries and resolve them effectively.
• Maintain all necessary records and documents accurately.
• Ensure timely submission of reports to the Cluster Manager and HRD.
• Responsible for ensuring the timely renewal and maintenance of all store related documents (Labour registration, License etc.)
• Responsible to monetary handling and financial processes as well as any losses incurred.
• Uphold professional behaviour and confidentiality at all times.
• Responsible to complete all handover processes before last working day
• Maintain harmonious interpersonal relationships within the team.