Team Lead Caller

Bonito Designs; Pune District; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Bonito Designs is seeking an experienced outbound sales team lead to guide a large team of Customer Outreach Executives. You will drive target achievement, coach the team, and ensure quality lead qualification before passing to sales and design teams.

The role demands strong leadership, data-driven decision making, and the ability to manage six days of work with high accountability in a fast-paced environment.

Qualifications

• 4–6 years in outbound sales
• At least 12 years in a team-handling role
• Proven experience managing target-driven sales teams
• Strong leadership and coaching skills
• Excellent communication, problem-solving, and decision-making abilities
• Understanding of sales funnels, lead qualification, and conversion metrics
• Ability to analyze data and drive performance improvements

Responsibilities

• Manage and lead a team of 78 Customer Outreach Executives to achieve daily, weekly, and monthly targets
• Monitor team performance across lead conversion, productivity, quality, and revenue contribution
• Conduct regular coaching, feedback sessions, and call audits to improve individual and team performance
• Ensure adherence to calling standards, scripts, and quality benchmarks
• Drive high-quality lead generation and ensure accurate qualification before handover to sales/design teams
• Track key metrics and prepare performance reports, dashboards, and insights
• Collaborate with internal stakeholders to ensure smooth lead flow and conversion journey
• Stay updated on market trends, real estate, and interior design insights to guide the team effectively
• Foster a high-performance, accountable, and positive team culture
• Take ownership of targets in a six-day work environment

Skills

Team leadership

Coaching & feedback

Communication

Data-driven

Decision making

Job description

Your Key Responsibilities:

• Manage and lead a team of 78 Customer Outreach Executives to achieve daily, weekly, and monthly targets
• Monitor team performance across lead conversion, productivity, quality, and revenue contribution
• Conduct regular coaching, feedback sessions, and call audits to improve individual and team performance
• Ensure adherence to calling standards, scripts, and quality benchmarks
• Drive high-quality lead generation and ensure accurate qualification before handover to sales/design teams
• Track key metrics and prepare performance reports, dashboards, and insights
• Collaborate with internal stakeholders to ensure smooth lead flow and conversion journey
• Stay updated on market trends, real estate, and interior design insights to guide the team effectively
• Foster a high-performance, accountable, and positive team culture
• Take ownership of targets in a six-day work environment

Experience & Education

• 4-6 years of experience in outbound sales with at least 12 years in a team handling role
• Proven experience in managing target-driven sales teams
• Strong leadership, coaching, Attrition and team and management skills
• Excellent communication, problem-solving, and decision-making abilities
• Strong understanding of sales funnels, lead qualification, Team productivity and efficiency levels and conversion metrics
• Ability to analyze data and drive performance improvements