Team Lead Caller

Bonito Designs; Delhi; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Bonito Designs is hiring an outbound sales Team Lead to manage a large team of Customer Outreach Executives in Delhi. You will drive target attainment, guide the team's daily, weekly, and monthly plans, and ensure high-quality lead qualification before handover to sales/design teams.

You will coach, audit calls, monitor KPIs, and collaborate with internal stakeholders to optimize the lead flow and conversion journey in a fast-paced real estate/interior design context.

Qualifications

• Must have outbound sales leadership experience.
• Proven ability to coach and motivate large teams.
• Strong track record in achieving targets and managing attrition.
• Data-driven approach with ability to analyze performance metrics.

Responsibilities

• Lead and manage a team of 78 Customer Outreach Executives to meet daily, weekly, and monthly targets.
• Monitor performance across lead conversion, productivity, quality, and revenue contribution.
• Conduct coaching, feedback, and call audits to improve individual and team performance.
• Ensure adherence to calling standards, scripts, and quality benchmarks.
• Drive high-quality lead generation and proper qualification before handover to sales/design teams.
• Track key metrics and prepare performance reports, dashboards, and insights.
• Collaborate with internal stakeholders to ensure smooth lead flow and conversion journey.
• Stay updated on market trends to guide the team effectively.
• Foster a high-performance, accountable, and positive team culture.
• Take ownership of targets in a six-day work environment.

Skills

Leadership

Coaching

Performance management

Data analysis

Communication

Education

Bachelor's degree

Job description

Your Key Responsibilities:

• Manage and lead a team of 78 Customer Outreach Executives to achieve daily, weekly, and monthly targets
• Monitor team performance across lead conversion, productivity, quality, and revenue contribution
• Conduct regular coaching, feedback sessions, and call audits to improve individual and team performance
• Ensure adherence to calling standards, scripts, and quality benchmarks
• Drive high-quality lead generation and ensure accurate qualification before handover to sales/design teams
• Track key metrics and prepare performance reports, dashboards, and insights
• Collaborate with internal stakeholders to ensure smooth lead flow and conversion journey
• Stay updated on market trends, real estate, and interior design insights to guide the team effectively
• Foster a high-performance, accountable, and positive team culture
• Take ownership of targets in a six-day work environment

Experience & Education

• 4-6 years of experience in outbound sales with at least 12 years in a team handling role
• Proven experience in managing target-driven sales teams
• Strong leadership, coaching, Attrition and team and management skills
• Excellent communication, problem-solving, and decision-making abilities
• Strong understanding of sales funnels, lead qualification, Team productivity and efficiency levels and conversion metrics
• Ability to analyze data and drive performance improvements