Support Specialist

3AK Chemie; Hyderabad; On-site; INR 350,000 - 640,000; Full time

Benefits offered by this job

Medical benefits

5-day work week

Statutory benefits

Job summary

3AK Chemie Pvt. Ltd. in Hyderabad, India seeks a Support Specialist to drive lead generation across new and existing markets. The role focuses on building a robust prospect database and executing multi-channel campaigns to generate high-quality leads.

You will collaborate with marketing and web teams to optimize messaging, content, and landing pages while tracking performance against KPIs. Strong communication and organizational skills are required.

Qualifications

• Minimum degree required; additional certifications are a plus.
• Strong written and verbal communication skills are essential.
• Experience with customer support or client service is preferred.

Responsibilities

• Initiate lead generation in one new market and one existing market.
• Identify potential customers across relevant sectors and departments.
• Build a database of potential distributors and resellers.
• Develop and implement multi-channel lead generation strategies (SEO, social, email, cold calls, content, paid ads, events).
• Collaborate with marketing and web teams to improve website content and landing pages.
• Use analytics to refine campaigns and achieve lead generation KPIs.

Skills

Communication skills

Phone handling

CRM familiarity

Customer-focused

Multitasking

Time management

Presentation skills

Education

Bachelor's degree

Tools

CRM

Job description

Job Summary

Support specialist

Location

Hyderabad, Telangana, India

Job Type

Full time

Key Responsibilities

• Initiate lead generation efforts in one new market and one existing market.
• Identify potential customers across relevant sectors, industries, departments (e.g., Purchase, Level 3, Decision Makers).
• Build a database of potential distributors and resellers.
• Develop and implement comprehensive strategies to generate high-quality leads via:
• Search engines (Google)
• Social media platforms
• Email marketing
• Cold calling
• Content marketing
• Paid advertising
• Events: seminars, webinars, exhibitions, etc.
• Conduct detailed research to understand audience demographics, preferences, behaviors, and pain points.
• Use insights to tailor campaigns and messaging.
• Collaborate with marketing and web development teams to enhance website content and landing pages.
• Apply best practices for UX, conversion rate optimization, and lead capture forms.
• Utilize lead generation platforms such as: Marketing automation software, CRM systems, Email marketing tools, Social media platforms, Analytics tools.
• Interpret campaign metrics and performance data to refine strategies.
• Strong written and verbal communication skills.
• Ability to develop compelling content and offers.
• Project management and organizational capabilities.
• Focused on achieving lead generation targets and KPIs.
• Familiarization & Onboarding: Understand company products, services, target audience, and lead generation goals. Review existing strategies, tools, and systems.
• Research & Analysis: Study target audience demographics, interests, pain points, and online behavior. Analyze competitor strategies and industry trends to identify opportunities.
• Strategy Development: Create a lead generation strategy aligned with business goals. Define KPIs and measurable targets.
• Content Creation & Optimization: Collaborate with the marketing team to produce relevant content: Blog posts, ebooks, landing pages, e-flyers, social media posts. Optimize content for SEO and user experience to enhance lead capture.

Requirements

• Proven experience in customer support or as a client service representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices.
• Customer-oriented with the ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• A graduation degree is required; additional certifications are a plus.

Benefits

• Comprehensive medical benefits.
• Five-day working week.
• Statutory benefits as per regulations.