Customer Support (Presales)

8 Views; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Immediate onboarding for shortlisted candidates

Competitive salary and performance-based incentives

Fast-track career growth opportunities

Structured training and continuous skill development programs

Job summary

8 Views in Hyderabad is seeking a proactive Customer Support Representative (Presales) to connect with warm leads across various industries, including Real Estate and Healthcare. The ideal candidate will possess fluency in English, Hindi, and Telugu, and have at least 1 year of experience in Telesales or Customer Support.

Responsibilities include understanding customer requirements, qualifying prospects, and maintaining records in the CRM. A competitive salary with performance incentives and opportunities for career growth are offered.

Qualifications

• Minimum 1 year of experience in Telesales, Telecalling, Pre-Sales, Customer Support, Inside Sales, or BPO.
• Willingness to work 6 days a week with one weekday off.
• Candidates available for immediate joining will be preferred.

Responsibilities

• Engage with warm leads through inbound and outbound calls.
• Understand customer requirements and qualify prospects effectively.
• Deliver tailored sales pitches and handle customer objections.
• Collaborate with clients' sales teams for seamless lead handoff.
• Maintain accurate records of interactions in the CRM.
• Meet daily productivity targets with high-quality conversations.

Skills

Fluency in English

Fluency in Hindi

Fluency in Telugu

Telesales experience

Customer Support experience

CRM tools familiarity

Tools

Salesforce

HubSpot

Zoho

Job description

We are looking for a proactive and customer-focused Customer Support Representative (Presales) to join our growing team. In this role, you will engage with warm leads across industries such as Real Estate, Healthcare, Hospitality, and Education, helping identify customer needs and qualifying prospects for further sales engagement.

If you enjoy interacting with people, understanding customer requirements, and contributing to business growth, we'd love to hear from you.

Key Responsibilities

• Engage with warm leads through inbound and outbound calls.
• Understand customer requirements, budgets, and timelines to qualify prospects effectively.
• Deliver tailored sales pitches and confidently handle customer objections.
• Collaborate with clients' sales teams to ensure a seamless handoff of qualified leads.
• Maintain accurate records of all interactions in the CRM.
• Meet daily productivity targets while ensuring high-quality customer conversations.

Requirements

• Fluency in English, Hindi, and Telugu.
• Minimum 1 year of experience in Telesales, Telecalling, Pre-Sales, Customer Support, Inside Sales, or BPO.
• Willingness to work 6 days a week (weekends included, with one weekday off).
• Familiarity with CRM tools such as Salesforce, HubSpot, or Zoho is an added advantage.
• Candidates available for immediate joining will be preferred.

What We Offer

• Immediate onboarding for shortlisted candidates.
• Competitive salary along with performance-based incentives.
• Fast-track career growth opportunities, including Team Lead roles.
• A supportive and growth-oriented work environment.
• Structured training and continuous skill development programs.