Customer Support Executive - Lead generation

IBO; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

IBO is seeking a proactive Sales Agent to join our Lead Generation team in Bengaluru. You will connect with prospective customers, qualify leads, capture requirement details, and route opportunities to the sales team for engagement.

The role requires handling outbound calls, understanding customer requirements, and maintaining accurate lead data in the CRM. Candidates with 1+ year in telesales and strong English communication are preferred.

Qualifications

• Minimum 1 year of experience in telesales, inside sales, lead generation, or telecalling.
• Excellent communication skills in English and at least one regional language.
• Comfortable handling outbound calling and customer interactions.
• Basic computer knowledge with experience using CRM systems.
• Ability to understand customer requirements and ask probing questions.
• Strong listening, negotiation, and interpersonal skills.

Responsibilities

• Contact customers who have submitted enquiries through various lead sources.
• Understand customer requirements through effective probing and qualification.
• Identify the product category, brand preference, quantity, budget, and intended application.
• Determine whether the requirement is for a homeowner, renovation, new construction, commercial project, or contractor.
• Verify the customers location and ensure it falls within the companys serviceable areas.
• Accurately update customer interactions and lead details in the CRM.
• Schedule callbacks and follow up with customers when required.
• Maintain daily productivity, quality, and conversion targets.
• Ensure a professional and customer-centric experience during every interaction.
• Collaborate with the L2 Sales team by providing complete and accurate lead notes for seamless handover.

Skills

Lead Qualification

Outbound Calling

CRM Management

Sales Coordination

Objection Handling

Relationship Building

Time Management

Tools

CRM Software

Job description

Job Summary

We are looking for a proactive and customer-focused Sales Agent to join our Lead Generation team. The role involves connecting with prospective customers who have expressed interest in our products through digital channels. The primary responsibility is to understand customer requirements, qualify leads, capture complete requirement details, and route qualified opportunities to the sales team for further engagement.

Key Responsibilities:

• Contact customers who have submitted enquiries through various lead sources.
• Understand customer requirements through effective probing and qualification.
• Identify the product category, brand preference, quantity, budget, and intended application.
• Determine whether the requirement is for a homeowner, renovation, new construction, commercial project, or contractor.
• Verify the customers location and ensure it falls within the companys serviceable areas.
• Accurately update customer interactions and lead details in the CRM.
• Schedule callbacks and follow up with customers when required.
• Maintain daily productivity, quality, and conversion targets.
• Ensure a professional and customer-centric experience during every interaction.
• Collaborate with the L2 Sales team by providing complete and accurate lead notes for seamless handover.

Eligibility:

• Minimum 1 year of experience in telesales, inside sales, lead generation, telecalling, customer support, or lead qualification.
• Excellent communication skills in English and at least one regional language.
• Comfortable handling outbound calling and customer interactions.
• Basic computer knowledge with experience using CRM systems or lead management tools.
• Ability to understand customer requirements and ask relevant probing questions.
• Strong listening, negotiation, and interpersonal skills.

Preferred Experience

• Experience in building materials, home improvement, retail, e-commerce, or consumer durable industries will be an added advantage.
• Prior experience handling Just Dial, Meta, website, or digital marketing leads is preferred.

Key Skills

• Lead Qualification
• Outbound Calling
• CRM Management
• Sales Coordination
• Objection Handling
• Relationship Building
• Time Management

Job Details:

• Work Location: Bangalore (Work from Office)
• Working Days: 6 days a week (Sat- WFH)
• Employment Type: Full-time