Customer Support Executive

GRT Jewellers; Chennai; On-site; INR 300,000 - 600,000; Full time

Job summary

GRT Jewellers is seeking a proactive Customer Support Executive to manage outbound and inbound calls, nurture leads, and drive conversions for jewellery offerings. The role focuses on supporting the Operations Team and guiding prospects through the customer funnel.

You will call offline and online, inform customers about campaigns, arrange appointments, collect feedback references, and explore future purchase plans.

Qualifications

• Bachelor's degree or equivalent is preferred.
• Experience in a customer support or client-facing role.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize and manage time effectively.
• Problem-solving skills with a customer-focused approach.
• Familiarity with Microsoft Office or Google Workspace.

Responsibilities

• Primary Lead Calls (Offline & Online) to support the Operations Team and qualify leads.
• Lead Nurturing (Online & Offline) to generate more business and track conversions.
• Campaign calls to existing customers about ongoing offers and bookings.
• Wishes & Special appointments on birthdays and anniversaries.
• Collect references from existing customers based on feedback.
• Gather future purchase details and direct to showroom as needed.
• Handle outbound calls to prospective customers.

Skills

Proven experience in customer support

Strong communication skills

Time management

Multi-tasking

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office / Google Workspace

Job description

Roles & Responsibility:

• Primary Lead Calls (Offline & Online) - To support the Operational Team - Lead Qualification a. Primary call has to done from CC team and make the lead/prospect drill down to customer funnel


• Lead Nurturing (Online & Offline) - To support the Operational Team/ generate more Business. a. (Lead/ Prospects / Customers who showed interest towards our products then the nurturing process should be handled by the CC team). b. We would like to propose an incentive for leads conversion (Tracking through MIS Reports).


• Campaign calls (Existing Customers) a. Calls to existing customers to inform about the ongoing campaigns with offers and book appointments for the interested customers.


• Wishes & Special Appointment Booking on Birthday & Anniversary Days of customers.


• To collect reference - from existing customers based on feedback .


• Future Purchase Details - Get to know about future purchase plans for existing customers and direct their requirements to the showroom.


• Need to Handle Outbound Calls.

Qualifications & Skills:

• Bachelors degree or equivalent (preferred).


• Proven experience in a customer support or client-facing role & administration.


• Strong communication and interpersonal skills.


• Ability to multi-task, prioritize, and manage time effectively.


• Problem-solving skills with a focus on customer satisfaction.


• Familiarity with Microsoft Office or Google Workspace.