Customer Support Executive

LTM; Hyderabad, Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

LTM is hiring a Customer Support Specialist for our Bangalore & Hyderabad offices. The role requires 1–3 years of experience in customer support, excellent English communication, and the ability to work in a 24/7 international environment with rotational shifts.

You will handle queries via chat, phone, and offline channels, build product knowledge, and resolve issues per SOPs while ensuring high customer satisfaction. Immediate joiners encouraged.

Qualifications

• 1–3 years of experience in a Customer Support role or similar.
• Excellent English communication with empathy and clarity.
• Willingness to join immediately and work from our office.

Responsibilities

• Work in a 24/7 international customer support environment with rotational shifts (5 days/week).
• Handle customer queries and complaints via chat, phone, and offline channels.
• Demonstrate excellent English communication with empathy and clarity.
• Build a strong understanding of products and services to provide effective solutions.
• Investigate issues, identify root causes, and resolve them by following SOPs.
• Take complete ownership of customer concerns and ensure high customer satisfaction.

Skills

Communication skills

Problem solving

Self supervision

Education

Bachelor's degree

Job description

We are Hiring | Customer Support Specialist

We are currently looking for passionate and customercentric professionals to join our growing team as Customer Support Specialists.

Location: Bangalore & Hyderabad (Work from Office)

Experience: 13 Years, should have Excellent Communication with International Voice Process Experience

Notice Period: Immediate joiners / Serving notice period

Education: Bachelors degree or higher

Key Responsibilities

• Work in a 247 international customer support environment with rotational shifts (5 days/week)
• Handle customer queries and complaints via chat, phone, and offline communication channels
• Demonstrate excellent English communication skills with empathy and clarity
• Build a strong understanding of products and services to provide effective solutions
• Investigate issues, identify root causes, and resolve them by following standard operating procedures
• Take complete ownership of customer concerns and ensure high customer satisfaction
• Contribute to delivering a productled, customerfirst experience

Desired Skills & Qualifications

• - 1-3 years of experience as a Customer Support Specialist or in a similar customer service role.
• - Strong problem-solving abilities and the ability to remain composed in challenging situations.
• - Ability to work with minimal supervision.
• - The ability to join immediately
• - Willingness to work from our office in Bangalore at Hebbal location.
• - Must have experience in driving product-led experiences.