Support Engineer - L2

Primera Medical Technologies; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Job summary

Primera Medical Technologies is looking for a Technical Support Specialist in Hyderabad. You will provide technical support and assist customers through phone, email, or chat, and you will troubleshoot complex issues to resolution.

You will collaborate with internal teams to implement solutions, develop and maintain knowledge base articles, analyze feedback for process improvements, and participate in ongoing training to grow technical skills.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and recommend process improvements.
• Participate in training and development programs to enhance skills and knowledge.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and recommend process improvements.
• Participate in training and development programs to enhance skills and knowledge.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.