Support Engineer

VacationLabs; Panaji; On-site; INR 300,000 - 540,000; Full time

Job summary

VacationLabs in Panaji, India, is seeking a customer-focused technical support specialist to assist users via phone, email, or chat. You will diagnose issues, guide users through solutions, and ensure timely resolution.

You will collaborate with product and engineering teams, document fixes in the knowledge base, and stay updated on new technologies and industry trends. The role requires clear communication, proactive problem solving, and the ability to translate technical details into

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to products or services.
• Stay updated with new technologies and industry trends.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to products or services.
• Stay updated with new technologies and industry trends.