L2 Support Executive

Leeway Softech Pvt Ltd.; New Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

Leeway Softech Pvt Ltd. in New Delhi is seeking a customer support professional to provide technical assistance and troubleshoot complex issues.

You will collaborate with cross-functional teams to resolve customer complaints and develop process improvements aimed at enhancing overall satisfaction. The role requires analytical thinking and proactive communication with stakeholders.

Responsibilities

• Provide technical support and troubleshoot complex issues.
• Collaborate with cross-functional teams to resolve customer complaints.
• Develop and implement process improvements to enhance customer satisfaction.
• Analyze and report on customer feedback and trends.
• Identify and escalation potential issues to senior management.
• Maintain accurate records of customer interactions and resolutions.

Job description

• Provide technical support and troubleshoot complex issues.
• Collaborate with cross-functional teams to resolve customer complaints.
• Develop and implement process improvements to enhance customer satisfaction.
• Analyze and report on customer feedback and trends.
• Identify and escalation potential issues to senior management.
• Maintain accurate records of customer interactions and resolutions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.