Software Support Executive

Lenvica Software Technologies; Bengaluru; On-site; INR 375,000 - 550,000; Full time

Job summary

Lenvica Software Technologies in Bengaluru is seeking a proactive Technical Support Specialist to provide frontline assistance to customers via phone, email, or chat. You will troubleshoot software issues and guide users toward effective solutions.

You will collaborate with product and engineering teams, document solutions, and contribute to knowledge bases. A strong customer focus and willingness to stay updated on new technologies are essential.

Qualifications

• Experience in technical support and troubleshooting.
• Ability to develop and maintain documentation.
• Excellent communication and customer service skills.
• Familiarity with software troubleshooting processes.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve software-related issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to products or services.
• Stay current with new technologies and industry trends.

Skills

Technical support

Troubleshooting

Customer collaboration

Documentation

Knowledge base

Industry trends

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve software-related issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to products or services.
• Stay current with new technologies and industry trends.