Technical Support Executive

Experts IN Solutions Pvt Ltd.; Chennai; On-site; INR 300,000 - 540,000; Full time

Job summary

Experts IN Solutions Pvt Ltd. in Chennai invites applications for a technical support role. You will provide client assistance via phone, email, or chat and diagnose issues to ensure quick resolution.

You will collaborate with internal teams, maintain documentation and knowledge base articles, and monitor customer feedback to suggest product improvements. Stay current with new technologies and industry trends to deliver outstanding service.

Qualifications

• Provide technical assistance and support to clients via phone, email, or chat.
• Troubleshoot and resolve technical issues efficiently.
• Collaborate with internal teams to resolve complex technical problems.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to products or services.

Responsibilities

• Provide technical assistance and support to clients via phone, email, or chat.
• Troubleshoot and resolve technical issues efficiently.
• Collaborate with internal teams to resolve complex technical problems.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to products or services.
• Stay up-to-date with new technologies and industry trends.

Skills

Technical support

Troubleshooting

Customer communication

Documentation

Knowledge base

Job description

• Provide technical assistance and support to clients via phone, email, or chat.
• Troubleshoot and resolve technical issues efficiently.
• Collaborate with internal teams to resolve complex technical problems.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to products or services.
• Stay up-to-date with new technologies and industry trends.