Technical Support Professional

AmbalSoft InfoTech Pvt Ltd; Chennai; On-site; INR 240,000 - 360,000; Full time

Job summary

AmbalSoft InfoTech Pvt Ltd in Chennai seeks a proactive technical support specialist to assist customers by phone, email, and chat. You will troubleshoot issues, collaborate with product teams, and contribute to knowledge bases.

Ideal candidates are customer-focused, technically curious, and able to communicate clearly. The role offers hands-on training and opportunities to advance within a growing IT services company.

Qualifications

• Responsibilities include delivering technical support to customers, diagnosing and resolving issues, and documenting solutions.

Responsibilities

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to stay current with industry trends.

Job description

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to stay current with industry trends.