Steward / Service Associate

RCM Consumer Products; Mohali; On-site; INR 201,000 - 335,000; Full time

Job summary

RCM Consumer Products in Mohali, India, is seeking a guest services professional to provide exceptional service to guests and address their needs promptly.

You will handle multiple tasks in a fast-paced setting, maintain accuracy, and collaborate with other departments to ensure high-quality service and smooth delivery.

A strong focus on communication, problem-solving, and flexibility to work evenings or weekends may be required.

Qualifications

• Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
• Ability to work well under pressure, managing multiple tasks and priorities in a dynamic environment.
• Strong problem-solving skills to resolve guest complaints and concerns professionally.
• Basic computer skills and knowledge of point-of-sale systems are preferred.
• A flexible approach to working hours is needed, including evenings, weekends, and holidays as required.
• Commitment to delivering high-quality customer service, exceeding guest expectations and contributing to the company's success.

Responsibilities

• Provide exceptional customer service to guests, ensuring their needs are met and concerns addressed promptly.
• Manage multiple tasks simultaneously in a fast-paced environment, maintaining attention to detail and accuracy.
• Collaborate with other departments to ensure seamless service delivery and high-quality standards.
• Handle guest complaints and feedback professionally, resolving issues efficiently and courteously.
• Maintain a clean and organized workspace, adhering to health and safety regulations and company policies.
• Develop and maintain knowledge of products, services, and procedures to provide accurate information to guests.

Skills

Excellent communication

Interpersonal skills

Multi-tasking

Problem-solving

Attention to detail

Tools

POS systems

Job description

• Provide exceptional customer service to guests, ensuring their needs are met and concerns addressed promptly.
• Manage multiple tasks simultaneously in a fast-paced environment, maintaining attention to detail and accuracy.
• Collaborate with other departments to ensure seamless service delivery and high-quality standards.
• Handle guest complaints and feedback professionally, resolving issues efficiently and courteously.
• Maintain a clean and organized workspace, adhering to health and safety regulations and company policies.
• Develop and maintain knowledge of products, services, and procedures to provide accurate information to guests.

Job Requirements

• Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
• Ability to work well under pressure, managing multiple tasks and priorities in a dynamic environment.
• Strong problem-solving skills are necessary to resolve guest complaints and concerns professionally.
• Basic computer skills and knowledge of point-of-sale systems are preferred.
• A flexible approach to working hours is needed, including evenings, weekends, and holidays as required.
• Commitment to delivering high-quality customer service, exceeding guest expectations and contributing to the company's success.