Sr.Customer Service Executive

Muthoot Fincorp Ltd.; Coimbatore District; On-site; INR 180,000 - 240,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a graduate candidate for roles in lending/financial services in Coimbatore, Tamil Nadu. The position involves maintaining branch operations, customer engagement, and promoting products while achieving productivity and profitability targets.

The role emphasizes cross-selling, upselling, and building strong customer relationships, with proficiency in local language and English. Freshers or up to 1 year of experience are considered suitable.

Qualifications

• Process knowledge/orientation required.
• Cross selling and upselling skills expected.
• Business development capabilities desired.
• Strong communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and branch support.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services