CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Narsapuram; On-site; INR 250,000 - 350,000; Full time

Job summary

Muthoot Fincorp Ltd. invites energetic graduates for a branch role in Andhra Pradesh. You will ensure quality of business and operational efficiency through proper process adherence, promote products, and maintain positive relations with customers and prospects.

Freshers or up to 1 year in lending/financial services are welcome. You will handle day-to-day transactions and valuables, maintain daily records, and contribute toward branch profitability through cross-selling and referrals.

Qualifications

• Graduate degree required.
• Freshers or up to 1 year experience in lending or financial services.

Responsibilities

• Ensure quality of business and branch efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Meet branch profitability targets through productivity.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities and drive customer referral programs.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Aim to transform customers' financial well-being through service.

Skills

Cross Selling

Upselling Skills

Process Knowledge

Business Development

Communication Skills

Education

Graduate

Job description

Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services