CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

PeopleStrong in Delhi seeks a Graduate with fresh experience (0–1 year) in lending or financial services to join our branch team. You will support day‑to‑day operations, promote the products and services, and work to cross‑sell and upsell at every opportunity.

Maintain accurate data and records, foster positive relations with customers, and help drive referrals and branch profitability while communicating effectively in local language and English.

Qualifications

• Freshers or 1 year experience in lending/financial services.
• Graduate degree required.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Cross-sell and upsell products; drive marketing and referrals for customer acquisition.
• Handle day-to-day transactions and maintain data/records of daily activities.
• Contribute to branch profitability targets and overall performance.

Skills

Process Knowledge/Orientation

Cross Selling/Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services