Customer Service Executive

PeopleStrong; Tamil Nadu; On-site; INR 300,000 - 420,000; Full time

Job summary

PeopleStrong in Tamil Nadu invites fresh graduates to join our lending and financial services team. You will engage with customers, promote products, and drive referrals to acquire new clients.

You will handle day-to-day branch transactions, maintain records, and contribute to productivity targets while supporting customers to improve their financial wellbeing. English and local language communication are essential.

Qualifications

• Graduate with knowledge of lending/financial services processes.
• Strong cross-selling and upselling abilities.
• Good communication in local language and English.

Responsibilities

• Promote products and services and drive referrals.
• Build positive relations with customers and prospects.
• Achieve productivity targets and contribute to branch profitability.
• Handle day-to-day transactions and maintain records.
• Retain customers and enhance financial wellbeing.

Skills

Process Knowledge

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services