CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Gollapudi RV; In loco; INR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Muthoot Fincorp Ltd. invites applications for an entry-level role at our branch network in Andhra Pradesh. The role focuses on delivering quality service, promoting products and maintaining transaction records, with emphasis on customer satisfaction and growth.

Graduate freshers or those with up to 1 year in lending or financial services are welcome to apply. You will engage with customers in the local language and English, support daily operations, and contribute to branch profitability.

Competenze

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Mansioni

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Achieve desired productivity to meet branch profitability targets.
• Promotes the products and services; consistently cross-sells and up-sells products.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by working towards transforming their financial well-being.

Conoscenze

Process Knowledge

Cross Selling Upselling

Business Development

Communication Skills English Local

Formazione

Graduate

Descrizione del lavoro

Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services