CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Nattam; On-site; INR 180,000 - 240,000; Full time

Job summary

Muthoot Fincorp Ltd. in India seeks a role focused on strengthening branch operations and customer engagement. The incumbent will ensure quality of business through strict process adherence and support smooth functioning of branches.

The role also emphasizes relationship building, achieving productivity targets, cross-selling and upselling, promotional activities, and managing day-to-day transactions and valuables, contributing to the financial well-being of customers.

Qualifications

• Graduate with willingness to work in lending/financial services.
• Strong process knowledge and sales skills.
• Proficient in English and local language.
• Good communication and interpersonal skills.

Responsibilities

• Ensure branch efficiency through strict process adherence and smooth operations.
• Promote and maintain positive relations with customers and prospects.
• Meet productivity targets and contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct marketing activities and drive referral programs.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Transform customers' financial well-being through service

Skills

Process Knowledge

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services