CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Kota; On-site; INR 180,000 - 240,000; Full time

Job summary

PeopleStrong in Kota, Rajasthan seeks a Graduate to join our branch team in a lending/financial services role.

You will build relationships, cross-sell products, handle daily transactions, and promote marketing activities to acquire customers. Strong communication in local language and English is required; freshers or candidates with up to 1 year of experience are welcome.

Join our team to contribute to branch profitability while delivering reliable financial services in a dynamic market.

Qualifications

• Process knowledge/orientation required.
• Cross-selling and upselling skills.
• Business development mindset.
• Proficiency in local language and English communication.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productivity to meet branch profitability targets.
• Cross-sell and Upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day to day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers and contribute to improving financial well-being.

Skills

Process Knowledge

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services