CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Near Bustand; On-site; INR 180,000 - 240,000; Full time

Job summary

Muthoot Fincorp Ltd. in India is seeking a branch associate to support lending and financial services. Freshers or up to 1 year experience are welcome; graduates with good communication are preferred. You will engage customers, promote products, and handle everyday banking tasks.

The role emphasizes teamwork, adherence to processes, and contributing to branch profitability while delivering reliable service to the community.

Qualifications

• Graduate with ability to learn lending / financial services.
• Freshers or up to 1 year experience preferred.

Responsibilities

• Ensure quality of business and efficiency through process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Cross-sell products and drive branch profitability.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge

Cross Selling

Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services