Sr Associate : International Chat Support : 4 LPA : 5 Days Work : Call

Outpace Consulting Services; Gurugram District, New Delhi; On-site; INR 360,000 - 440,000; Full time

Job summary

Outpace Consulting Services seeks a responsive International Chat Support specialist to handle customer inquiries in real-time. The role requires at least 1 year of chat experience and offers compensation up to 4 LPA.

The ideal candidate will excel in written communication, multitask across multiple chats, and maintain a professional, empathetic tone while guiding users through product features and troubleshooting steps.

Qualifications

• Minimum 1 year of experience in live chat support.
• Graduate or UG; high school diploma acceptable.
• Strong written communication and empathy.

Responsibilities

• Respond to customer inquiries via live chat promptly.
• Troubleshoot product issues and provide guidance.
• Document interactions in CRM and update records.
• Escalate complex cases and follow up for resolution.
• Proactively engage visitors with chat invitations.

Skills

Written Communication

Multitasking

Typing Speed 20-30 WPM

Empathy

Positive attitude

Education

High School Diploma

Certification preferred

Tools

CRM Systems

Job description

Hi

We are looking to hire candidates for International Chat Support

Exp : Min 1 Year in Experience Chat

Sal : Max 4 LPA

Qualification : Graduate/UG

Key Responsibilities

• Real-Time Engagement: Responding to customer inquiries promptly via live chat and messaging platforms to address queries or troubleshoot problems.
• Problem Resolution: Identifying customer needs and helping them use specific product features or providing step-by-step guidance to resolve technical issues.
• Record Management: Documenting customer interactions in CRM systems and updating internal databases with technical issue reports.
• Issue Escalation: Identifying and escalating complex cases to the appropriate departments while following up to ensure resolution.
• Proactive Support: Using chat invitations to reach out to website visitors based on their browsing behavior.

Essential Skills

• Written Communication: Exceptional command of grammar and tone to provide clear, professional, and empathetic responses.
• Multitasking: The ability to juggle multiple active chats without sacrificing the quality of service.
• Technical Proficiency: A typing speed typically ranging from 20 to 30 WPM.
• Soft Skills: High levels of empathy, patience, and a "positive attitude" to handle frustrated customers.
• Education: Usually requires a high school diploma or equivalent, though many Customer Support Specialist roles prefer a college degree or relevant certification.