Customer Support Specialist Chat Process

TP; Hyderabad; On-site; INR 282,000 - 470,000; Full time

Benefits offered by this job

Two-way cab facility within 25 KM

Exposure to international customer spt

Job summary

Teleperformance in Hyderabad is seeking International Chat Support Executives to engage with global customers via chat, providing timely resolutions and a seamless service experience. The role requires strong written English, ability to multitask, and comfort with 24/7 rotational night shifts at the office.

Candidates should have at least a graduation, 2+ years experience in international chat support, and good typing skills. Work location is office-based in DLF, Gachibowli, Hyderabad.

Qualifications

• Graduation in any discipline is mandatory.
• 2+ years of experience in international chat support is preferred.
• Excellent English written communication.
• Proficient typing and basic computer skills.
• Willing to work from office and in rotational shifts.

Responsibilities

• Respond to customer inquiries via chat.
• Resolve concerns efficiently and professionally.
• Maintain high customer satisfaction.
• Adhere to quality guidelines.
• Escalate complex issues as needed.

Skills

Good written English

Typing proficiency

Basic computer knowledge

Education

Graduation

Job description

Below is the JD:

Position: Customer Support Specialist

Company: Teleperformance

Location: Hyderabad (Work From Office)

We are looking for enthusiastic and customer-focused individuals to join our team as International Chat Support Executives. This opportunity is open for experienced candidates who possess strong written communication skills and a passion for delivering excellent customer service.

In this role, you will interact with international customers through chat, assist them with their queries, provide timely resolutions, and ensure a seamless customer experience. Candidates should be comfortable working in a fast-paced environment and handling multiple conversations while maintaining accuracy and professionalism.

Work Location:

DLF, Gachibowli, Hyderabad

Compensation & Benefits:

• Experienced Candidates: Up to 4.7 LPA
• Two-way cab facility provided within a 25 KM radius
• Exposure to an international customer support environment

Eligibility Criteria:

• Graduation Mandatory(Any Discipline)
• 2years and above experienced candidates are welcome to apply
• Good written communication skills in English
• Basic computer knowledge and typing proficiency
• Willingness to work from the office and in rotational shifts

Key Responsibilities:

• Respond to customer inquiries via chat
• Resolve customer concerns efficiently and professionally
• Maintain high customer satisfaction levels
• Adhere to quality and process guidelines
• Escalate complex issues to the appropriate teams when required

Shift & Work Schedule:

• 24/7 rotational shifts
• 5 working days, 2 rotational week-offs
• Comfortable working in night shifts (as per business requirement)