International Chat Support Executive : Fresher & Exp.: GGN & Noida

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 201,000 - 379,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Growth opportunities

Recognition

Training

Supportive environment

Shift allowances

Cab facility

Policy benefits

Job summary

WSNE Consulting Pvt. Ltd. is hiring for an International Chat Support Executive to assist international customers via chat and resolve queries with a high standard of service.

The role requires candidates who can handle multiple chats, maintain accuracy, and work in a 24x7/rotational shift environment from Gurgaon or Noida. Freshers and graduates with good English skills are encouraged to apply.

Qualifications

• Freshers or experienced candidates are welcome.
• Minimum qualification: UG / Graduate.
• Knowledge of English communication and written skills is essential.

Responsibilities

• Handle customer queries and provide support through international chat process.
• Respond to customer concerns professionally within defined turnaround time.
• Understand customer requirements and provide accurate information and solutions.
• Maintain high standards of customer service and satisfaction.
• Document customer interactions and update information in the system.
• Coordinate with internal teams to resolve customer issues as needed.
• Meet assigned performance, quality, and productivity targets.
• Ensure a positive customer experience in every interaction.

Skills

Freshers & Experienced

UG / Graduate

International chat

English communication

Typing speed

Night shifts

Multi-chat handling

Education

UG / Graduate

Job description

We are hiring enthusiastic and customer-focused candidates for the position of International Chat Support Executive. The selected candidates will be responsible for handling international customers through chat, resolving their queries, and providing excellent customer service.

Role & responsibilities

• Handle customer queries and provide support through international chat process.
• Respond to customer concerns professionally and within the defined turnaround time.
• Understand customer requirements and provide accurate information and appropriate solutions.
• Maintain high standards of customer service and customer satisfaction.
• Follow company policies, processes, and quality guidelines.
• Document customer interactions and update relevant information in the system.
• Coordinate with internal teams to resolve customer issues when required.
• Maintain accuracy and professionalism while handling multiple chats.
• Meet assigned performance, quality, and productivity targets.
• Ensure a positive customer experience in every interaction.

Preferred candidate profile

• Freshers and experienced candidates can apply.
• Minimum qualification: UG / Graduate.
• Minimum experience : 6 months International chat
• Good English communication and written communication skills.
• Comfortable working on computers and handling multiple applications.
• Good typing speed and basic computer knowledge.
• Customer-oriented attitude with strong problem-solving skills.
• Ability to work in a 24x7 / rotational shift environment, including night shifts.
• Willingness to work from the Gurgaon or Noida location.
• Candidates with international BPO, chat support, customer service, or voice process experience will be preferred.

Perks & Benefits

• Competitive salary: 18,000 for Freshers and up to 34,000 for Experienced candidates.
• Performance-based incentives, as applicable.
• Growth and career advancement opportunities.
• Employee recognition and rewards.
• Training and on-the-job learning.
• Professional and supportive work environment.
• Shift allowances, as applicable.
• Transport/cab facility, as per company policy.
• Other employee benefits as per company policy.