International Chat Support Executive : Exp.: Noida

WSNE Consulting Pvt. Ltd.; Dadri; On-site; INR 161,000 - 268,000; Full time

Benefits offered by this job

Competitive salary up to 24,000

Incentives based on performance

Growth and career advancement

Employee recognition and rewards

Training and on-the-job learning

Shift allowances

Transport/cab facility

Job summary

WSNE Consulting Pvt. Ltd. is hiring for an International Support Executive to assist international customers via chat and deliver exceptional service.

The role focuses on handling inquiries through international processes, providing accurate information, and resolving issues within set turnaround times. Candidate requirements include 6 months to 1 year of experience, graduates or undergraduates, strong English communication and typing speed, and the ability to handle multiple applications in a

Qualifications

• 6 months to 1 year of experience preferred.
• Minimum qualification: Graduates or undergrads.
• Strong English communication and written skills.
• Comfortable with computers and handling multiple applications.
• Good typing speed and basic computer knowledge.
• Customer-oriented attitude with problem-solving skills.
• Ability to work in a 24x7/rotational shift including night shifts.
• Willingness to work from Gurgaon or Noida.

Responsibilities

• Handle customer queries and support through international processes.
• Respond professionally within defined turnaround times.
• Understand requirements and provide accurate information and solutions.
• Maintain high standards of service and customer satisfaction.
• Follow company policies and quality guidelines.
• Document interactions and update information in the system.
• Coordinate with internal teams to resolve issues.
• Maintain accuracy and professionalism while chats are ongoing.
• Meet performance, quality, and productivity targets.
• Ensure a positive customer experience in every interaction.

Skills

English communication

Typing speed

Problem solving

Customer service

Education

Graduates or undergrads

Tools

Computer literacy

Job description

We are hiring enthusiastic and customer-focused candidates for the position of International Support Executive. The selected candidates will be responsible for handling international customers through chat, resolving their queries, and providing excellent customer service.

Role & responsibilities

• Handle customer queries and provide support through international process.
• Respond to customer concerns professionally and within the defined turnaround time.
• Understand customer requirements and provide accurate information and appropriate solutions.
• Maintain high standards of customer service and customer satisfaction.
• Follow company policies, processes, and quality guidelines.
• Document customer interactions and update relevant information in the system.
• Coordinate with internal teams to resolve customer issues when required.
• Maintain accuracy and professionalism while handling multiple chats.
• Meet assigned performance, quality, and productivity targets.
• Ensure a positive customer experience in every interaction.

Preferred candidate profile

• 6 months to 1 year experienced candidates can apply.
• Minimum qualification: Graduates / undergrads both can apply.
• Good English communication and written communication skills.
• Comfortable working on computers and handling multiple applications.
• Good typing speed and basic computer knowledge.
• Customer-oriented attitude with strong problem-solving skills.
• Ability to work in a 24x7 / rotational shift environment, including night shifts.
• Willingness to work from the Gurgaon or Noida location.
• Candidates with international BPO, chat support, customer service, or voice process experience will be preferred.

Perks & Benefits

• Competitive salary: up to 24,000 for Experienced candidates.
• Performance-based incentives, as applicable.
• Growth and career advancement opportunities.
• Employee recognition and rewards.
• Training and on-the-job learning.
• Professional and supportive work environment.
• Shift allowances, as applicable.
• Transport/cab facility, as per company policy.
• Other employee benefits as per company policy.