International Chat Support : 4 LPA : Grads and UG : 5 Days Work : Call

Outpace Consulting Services; Gurugram District, New Delhi; Presencial; INR 240.000 - 400.000; Jornada completa

Descripción de la vacante

Outpace Consulting Services is hiring for International Chat Support in Noida to handle live chat inquiries, troubleshoot issues, and guide customers through product features.

Candidates with at least 1 year of chat experience and a graduate or equivalent qualification are invited to walk in; strong written English and empathy are essential.

Formación

• Excellent written communication with clear, professional tone.
• Ability to manage multiple live chats simultaneously.
• Typing speed 20–30 words per minute.
• Empathetic and patient approach to customer queries.
• Education: high school diploma or equivalent; degree preferred.

Responsabilidades

• Respond to customer inquiries via live chat promptly.
• Troubleshoot issues and guide users through features.
• Document interactions in CRM and update records.
• Escalate complex cases following up to resolution.
• Proactively engage visitors using chat invitations.

Conocimientos

Written Communication

Multitasking

Typing Speed 20-30 WPM

Empathy & Patience

Educación

High School Diploma or equivalent

Graduate/UG preferred

Descripción del empleo

Hi

We are looking to hire candidates for International Chat Support

Exp : Min 1 Year in Experience Chat

Sal : Max 4 LPA

Qualification: Graduate/UG

Daily Walk-in : Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3)

Key Responsibilities :

• Real-Time Engagement: Responding to customer inquiries promptly via live chat and messaging platforms to address queries or troubleshoot problems.
• Problem Resolution: Identifying customer needs and helping them use specific product features or providing step-by-step guidance to resolve technical issues.
• Record Management: Documenting customer interactions in CRM systems and updating internal databases with technical issue reports.
• Issue Escalation: Identifying and escalating complex cases to the appropriate departments while following up to ensure resolution.
• Proactive Support: Using chat invitations to reach out to website visitors based on their browsing behavior.

Essential Skills

• Written Communication: Exceptional command of grammar and tone to provide clear, professional, and empathetic responses.
• Multitasking: The ability to juggle multiple active chats without sacrificing the quality of service.
• Technical Proficiency: A typing speed typically ranging from 20 to 30 WPM.
• Soft Skills: High levels of empathy, patience, and a "positive attitude" to handle frustrated customers.
• Education: Usually requires a high school diploma or equivalent, though many Customer Support Specialist roles prefer a college degree or relevant certification.