International Chat Process- Customer service | Salary Upto 4.25 LPA

Wsne Consulting; Gurugram District; On-site; INR 275,000 - 425,000; Full time

Benefits offered by this job

Salary up to 2.75 LPA - 4.25 LPA

In-hand 18k-26k

Lucrative incentives

Monthly variable 2500-3500

5 days working

24x7 shifts / night shifts

Cab facility

Job summary

Wsne Consulting in Gurugram is seeking candidates for International Chat Process roles (Customer Service / Upselling / Technical Support) with 24x7 shifts. Fresher-friendly, strong English required, and proficient in MS Office.

The position involves handling chats from UK/US customers, maintaining records in MS Office, and meeting AHT/SLA/quality targets while delivering excellent service.

Qualifications

• Undergraduate or graduate candidate with good English.
• Excellent communication skills.
• Comfortable with 24x7 working environment.
• Freshers are welcome.

Responsibilities

• Handle international chat from UK/US customers and resolve queries.
• Process requests via phone, email, and chat promptly.
• Use MS Office to maintain accurate records of interactions.
• Collaborate with internal teams and meet AHT, SLA, and quality targets.
• Communicate clearly in English and manage multiple tasks.

Skills

English fluency

MS Office

Excel

Attention to detail

Multitasking

Education

Undergraduate / Graduate

Tools

MS Office

Job description

Job description

Dear Candidate,

Your profile has been shortlisted for International Chat Process- Customer Service / Upselling / Technical Support/Banking Voice.

Role & responsibilities

• Handle international Chat from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and elevate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics.
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits

Salary upto 2.75 LPA- 4.25 LPA

18k-26k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram