Chat Support Associate

SkillLabs; Sahibzada Ajit Singh Nagar; On-site; INR 240,000 - 400,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Professional training and development

Supportive work environment

Opportunity to work with international

Job summary

SkillLabs in Mohali / Gurugram is seeking a Chat Support Associate to join a dynamic international support team. You will handle live chat, resolve product and account queries, and maintain high-quality customer interactions while managing multiple chats.

The ideal candidate has strong written English, excellent problem-solving skills, and the ability to multitask in a fast-paced environment. Freshers and experienced applicants are welcome, with rotational shifts including nights if required.

Qualifications

• Graduate and Undergraduate candidates can apply.
• Freshers and experienced candidates are welcome.
• Excellent written and verbal English communication skills are mandatory.
• Good typing speed and accuracy.
• Basic computer knowledge is required.
• Strong customer handling and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work in rotational shifts including night shifts if required.

Responsibilities

• Handle customer queries through live chat and provide accurate resolutions.
• Assist international customers with product, service, and account-related concerns.
• Manage multiple chat conversations while maintaining quality and response accuracy.
• Understand customer issues and provide timely and effective solutions.
• Maintain proper documentation of customer interactions.
• Follow process guidelines, quality standards, and customer service protocols.
• Collaborate with internal teams to resolve customer concerns.
• Achieve defined productivity, quality, and customer satisfaction targets.

Skills

Chat handling

Written communication

Grammar & comprehension

Multitasking

Attention to detail

Problem solving

Customer focus

CRM / ticketing tools

Education

Graduate/Undergraduate candidates

Tools

CRM / ticketing tools

Job description

Job Summary

We are looking for enthusiastic and customer-focused

Job Title:

Chat Support Associate

Location:

Mohali / Gurugram

Salary:

₹2.4 – ₹4.0 LPA

Job Summary

We are looking for enthusiastic and customer-focused Chat Support Associates to join our international customer support team. The ideal candidate should have excellent written English communication skills, strong problem-solving abilities, and the ability to handle multiple customer conversations efficiently. This role involves providing customer assistance through chat and ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer queries through live chat and provide accurate resolutions.
• Assist international customers with product, service, and account-related concerns.
• Manage multiple chat conversations while maintaining quality and response accuracy.
• Understand customer issues and provide timely and effective solutions.
• Maintain proper documentation of customer interactions.
• Follow process guidelines, quality standards, and customer service protocols.
• Collaborate with internal teams to resolve customer concerns.
• Achieve defined productivity, quality, and customer satisfaction targets.

Eligibility

• Graduate and Undergraduate candidates can apply.
• Freshers and experienced candidates are welcome.
• Excellent written and verbal English communication skills are mandatory.
• Good typing speed and accuracy.
• Basic computer knowledge is required.
• Strong customer handling and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work in rotational shifts (including night shifts, if required).

Required Skills

• Chat handling and customer support skills
• Strong written communication skills
• Good grammar and comprehension abilities
• Multitasking and time management
• Attention to detail
• Problem-solving approach
• Customer-focused mindset
• Basic knowledge of CRM/ticketing tools (preferred)

What We Offer

• Competitive salary package
• Career growth opportunities
• Professional training and development
• Supportive work environment
• Opportunity to work with international customers

Work Location:

Mohali & Gurugram

Contact:

8699023383