Customer Support Executive - International Chat

WS Lotus Group; Pune District; On-site; INR 355,000 - 426,000; Full time

Benefits offered by this job

Salary up to 35k CTC

Cab facility

5.5 days working

Rotational shifts

Virtual interview process

Job summary

WS Lotus Group in Pune, Maharashtra, is seeking candidates for International Chat/Voice support. You will handle customer and seller queries via chat, ensuring timely and accurate resolutions for e-commerce issues while maintaining high service standards.

Requirements include 1+ year experience in international support or B2B processes and excellent English communication. Rotational shifts and on-site work in India are expected.

Qualifications

• 1+ year of experience in International Voice, Chat, or B2B Process.
• Excellent written and verbal communication skills in English.
• Strong customer handling and problem-solving abilities.
• Experience in customer support, international process, or e-commerce support will be preferred.

Responsibilities

• Handle customer/seller queries through chat and provide timely, accurate resolutions.
• Provide support for e-commerce-related issues and concerns.
• Understand customer requirements and deliver resolutions within defined timelines.
• Maintain a high level of customer satisfaction and service quality.
• Handle B2B customer interactions professionally.
• Escalate complex issues to the concerned team when required.
• Maintain records of interactions and resolutions.
• Adhere to company policies, quality standards, and process guidelines.

Skills

1+ year experience in International/ B

Excellent English communication

Customer handling

Problem solving

Experience in support/e-commerce

Education

Graduate or Undergraduate

Job description

The candidate will be responsible for handling customer/seller queries through chat and providing timely, accurate, and professional resolutions.

Key Responsibilities

• Handle customer and seller queries through the International Chat Process.
• Provide effective support for e-commerce-related issues and concerns.
• Understand customer requirements and deliver appropriate resolutions within defined timelines.
• Maintain a high level of customer satisfaction and service quality.
• Handle B2B customer interactions professionally.
• Escalate complex issues to the concerned team whenever required.
• Maintain accurate records of customer interactions and resolutions.
• Adhere to company policies, quality standards, and process guidelines.

Candidate Requirements

• Minimum 1+ year of experience in an International Voice, Chat, or B2B Process.
• Excellent written and verbal communication skills in English.
• Strong customer handling and problem-solving abilities.
• Experience in customer support, international process, or e-commerce support will be preferred.
• Ability to work in rotational shifts.
• Graduate and Undergraduate candidates can apply.

Perks & Benefits

• Salary: Up to 35,000 CTC
• Cab facility available
• 5.5 days working
• Rotational shifts
• Virtual interview process

Preferred Skills

• International Customer Support
• Chat Support
• B2B Process
• E-commerce Support
• Customer Service
• Customer Handling
• Written Communication
• Problem Solving