IT Technical Support Executive

It World; Chennai; On-site; INR 250,000 - 360,000; Full time

Job summary

It World in Chennai is seeking a dedicated Technical Support Specialist to provide timely and effective assistance to customers across phone, email, and chat channels. You will troubleshoot software and hardware issues, collaborate with internal teams, and maintain up-to-date product knowledge.

The role emphasizes creating and maintaining technical documentation and training materials and participating in ongoing learning to stay current with technologies and trends.

Qualifications

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to software and hardware.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to stay current with new technologies and trends.

Responsibilities

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to software and hardware.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to stay current with new technologies and trends.

Skills

Technical support

Troubleshooting

Customer service

Documentation

Job description

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to software and hardware.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to stay current with new technologies and trends.