Technical Support Engineer

Druva; Pune District; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Druva in Pune, India is seeking an IT help desk professional to provide technical assistance to customers, diagnose and resolve issues by phone, email, or remote support, and install, configure, and maintain computer systems.

You will monitor performance, respond to queries within service timelines, and ensure smooth IT infrastructure operations, contributing to customer satisfaction and uptime.

Responsabilidades

• Provide technical assistance and support to customers regarding hardware, software, and IT-related issues.
• Diagnose, troubleshoot, and resolve technical problems through phone, email, or remote support.
• Install, configure, and maintain computer systems, applications, and network equipment.
• Monitor system performance and ensure smooth functioning of IT infrastructure.
• Respond to customer queries and resolve technical issues within defined service timelines.

Descripción del empleo

• Provide technical assistance and support to customers regarding hardware, software, and IT-related issues.
• Diagnose, troubleshoot, and resolve technical problems through phone, email, or remote support.
• Install, configure, and maintain computer systems, applications, and network equipment.
• Monitor system performance and ensure smooth functioning of IT infrastructure.
• Respond to customer queries and resolve technical issues within defined service timelines.