IT Technical Support Executive

Hathway Cable Datacom; Indore District; On-site; INR 190,000 - 250,000; Full time

Job summary

Hathway Cable Datacom is seeking a skilled technical support specialist to assist customers via phone, email, or chat. The role involves diagnosing and resolving complex technical problems, installing and maintaining computer systems and networks, and collaborating with teams to boost system performance.

Ideal candidates will stay current with evolving technologies and industry trends to continuously improve service quality and minimize downtime.

Responsibilities

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues in a timely and professional manner.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Develop and implement effective solutions to improve customer satisfaction and reduce downtime.
• Collaborate with internal teams to resolve technical issues and enhance overall system performance.
• Stay up-to-date with new technologies and industry trends to continuously improve technical support services.

Job description

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues in a timely and professional manner.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Develop and implement effective solutions to improve customer satisfaction and reduce downtime.
• Collaborate with internal teams to resolve technical issues and enhance overall system performance.
• Stay up-to-date with new technologies and industry trends to continuously improve technical support services.