Shift Manager

Heisetasse Beverages; Pune District; Sur place; INR 400 000 - 600 000; Plein temps

Résumé du poste

Heisetasse Beverages is seeking a Store Manager to oversee daily store operations in Pune, ensuring smooth functioning, adherence to SOPs and superior customer service. You will lead a team, manage shifts, monitor KPIs and maintain hygiene and stock control.

The ideal candidate has a graduate degree with extensive experience in retail/hospitality, strong communication and leadership skills, and a customer-first mindset.

Qualifications

• Graduate in any discipline; hospitality or hotel management background preferred.
• 13 years of experience in retail, QSR, caf, restaurant or hospitality operations.
• Prior experience in team handling and shift management.
• Strong communication, leadership, problem-solving and interpersonal skills.
• Customer-focused mindset with the ability to manage customer concerns effectively.
• Good understanding of sales, inventory control, cash handling and store operations.
• Ability to work in rotational shifts, including weekends and holidays.
• Comfortable working in a fast-paced environment and managing multiple responsibilities.
• Strong ownership, accountability and willingness to learn and grow within the organization.

Responsabilités

• Manage daily store operations to ensure smooth functioning and adherence to SOPs.
• Lead, guide, and motivate the store team to deliver excellent customer service and maintain service standards.
• Ensure product quality, hygiene and store cleanliness as per guidelines.
• Monitor sales performance, customer experience and operational KPIs during shifts.
• Manage staff deployment, shift planning, attendance and task allocation.
• Ensure adherence to cash handling, billing accuracy, inventory management and stock control.
• Support team training, onboarding and development of Baristas and other team members.
• Handle customer queries and complaints professionally and resolve them timely.
• Coordinate with the Store Manager to achieve targets and operational efficiency.
• Ensure compliance with company policies, safety standards and procedures.

Formation

Graduate

Hospitality / Hotel Management background preferred

Outils

Store operations

Description du poste

Role & responsibilities

• Manage daily store operations to ensure smooth functioning and adherence to company SOPs.
• Lead, guide, and motivate the store team to deliver excellent customer service and maintain service standards.
• Ensure product quality, food safety, hygiene, and store cleanliness as per company guidelines.
• Monitor sales performance, customer experience, and operational KPIs during the shift.
• Manage staff deployment, shift planning, attendance, and task allocation to ensure adequate manpower.
• Ensure adherence to cash handling procedures, billing accuracy, inventory management, and stock control.
• Support team training, onboarding, and development of Baristas and other team members.
• Handle customer queries and complaints professionally and ensure timely resolution.
• Coordinate with the Store Manager to achieve business targets and maintain operational efficiency.
• Ensure compliance with company policies, safety standards, and operational procedures.

Preferred candidate profile

• Graduate in any discipline; candidates with a Hospitality or Hotel Management background will be preferred.
• 13 years of experience in retail, QSR, caf, restaurant, or hospitality operations.
• Prior experience in team handling and shift management will be an added advantage.
• Strong communication, leadership, problem-solving, and interpersonal skills.
• Customer-focused mindset with the ability to manage customer concerns effectively.
• Good understanding of sales, inventory control, cash handling, and store operations.
• Ability to work in rotational shifts, including weekends and holidays.
• Comfortable working in a fast-paced environment and managing multiple responsibilities.
• Strong ownership, accountability, and a willingness to learn and grow within the organization.