Store Manager

Croma; South Goa District; On-site; INR 550,000 - 850,000; Full time

Benefits offered by this job

Staff development

Job summary

Croma in India is seeking a Store Operations leader to oversee daily store functions, supervise staff, and drive customer satisfaction. You will manage inventory, merchandising, and cash handling while ensuring compliance with safety and company policies.

The role requires strong leadership, sales focus, and the ability to handle store level decisions in the absence of the Store Manager. Preference for CDIT experience and prior retail exposure.

Qualifications

• Experience in managing daily store operations.
• Ability to hire, train and develop staff.
• Proven track record in driving sales and customer satisfaction.
• Experience with inventory checks and merchandising.
• Knowledge of cash handling and basic accounting procedures.

Responsibilities

• Store operations: oversee daily store activities and ensure company standards.
• Staff supervision: hire, train, schedule, evaluate and motivate the team.
• Customer service: drive sales and resolve customer concerns effectively.
• Inventory & merchandising: monitor stock, coordinate replenishment and displays.
• Financial responsibilities: cash management, sales reporting and cost control.
• Compliance & safety: enforce policies and safety regulations.
• Other duties: support Store Manager when needed and participate in meetings.

Skills

Store operations

Staff supervision

Customer service

Inventory management

Financial management

Compliance & safety

Problem solving

Education

CDIT experience

Job description

Role & responsibilities

Store Operations: Oversee daily operations, ensuring the store runs efficiently and meet s company standards. Supervise store activities, including opening and closing procedures. Ensure the store is clean, well-organized, and fully stocked. Monitor store safety and compliance with all regulations and company policies.

Staff Supervision: Assist in hiring, training, and developing store employees. Supervise and provide guidance to staff members to ensure productivity and adherence to store policies. Schedule employee shifts and manage daily staffing needs. Conduct performance evaluations, give constructive feedback, and implement corrective actions when necessary. Motivate the team to reach sales goals and ensure high levels of customer satisfaction. Sales &

Customer Service: Drive store sales by implementing strategies to meet or exceed sales targets. Analyze sales data and customer feedback to improve store performance. Assist in developing and executing promotional campaigns or events to attract customers. Lead by example in providing exceptional customer service, resolving customer complaints, and ensuring a positive shopping experience.

Inventory & Merchandising: Monitor stock levels and coordinate with the inventory team to ensure products are replenished in a timely manner. Oversee visual merchandising efforts, ensuring displays are attractive and aligned with company guidelines. Assist with managing inventory, conducting stock checks, and resolving discrepancies. Participate in annual or periodic inventory audits.

Financial Responsibilities: cash management, including handling cash drawers, bank deposits, and reconciling discrepancies. Monitor store expenses and control costs to improve profitability. Help maintain accurate financial records, including sales reports, profit and loss statements. Problem Solving & Decision Making: Address customer concerns and operational issues quickly and effectively. Step into the Store Managers role in their absence, making key decisions to maintain store operations. Identify and resolve issues related to staffing, customer service, or store operations proactively.

Compliance & Safety: Ensure compliance with all store policies, safety regulations, and legal requirements. Implement safety protocols and train employees on emergency procedures. Ensure the store meets all health and safety standards.

Other Duties: Assist with other responsibilities as needed to support the Store Manager and store operations. Participate in corporate meetings, training sessions, and team-building activities as required.

Preferred candidate profile

Working experience in CDIT