ServiceNow ITSM Lead

Sass Innovations; Mumbai; Hybrid; INR 3,000,000 - 5,400,000; Full time

Job summary

Sass Innovations seeks an experienced ServiceNow ITSM Lead to design, develop, and optimize ServiceNow solutions with hands-on development and solution architecture expertise.

You will drive architecture, integrate across REST/SOAP, Workflow, and UI components, mentor teams, and ensure scalable, compliant ITSM processes while collaborating with global stakeholders from Airoli, Mumbai in a hybrid setup.

Qualifications

• Hands-on experience with ServiceNow ITSM development and solution architecture.
• Experience in integrations and enterprise workflows.
• Strong scripting and web technologies knowledge.
• Leadership to drive scalable ServiceNow solutions.

Responsibilities

• Design, develop, and optimize ServiceNow ITSM solutions.
• Drive solution architecture and best practices.
• Lead integrations with REST/SOAP, Webhooks, and MID Server.
• Mentor teams and ensure scalable deployments.

Skills

ServiceNow ITSM

JavaScript

GlideScript

Business Rules

Client Scripts

Script Includes

UI Actions

Flow Designer

App Engine Studio

Workspace

Integrations

REST/SOAP APIs

Webhooks

JDBC

MID Server

AngularJS

HTML

CSS

Performance Tuning

Upgrade Planning

Solution Leadership

Tools

App Engine Studio

Flow Designer

Workspace

MID Server

Job description

Hiring: ServiceNow ITSM Lead

Experience: 10 - 14 Years

Location: Airoli, Mumbai (Hybrid 2–3 days WFO per week)

Work Timings: 11:00 AM – 8:00 PM IST, with flexibility to provide up to 4 hours of overlap with US EST hours

Job Description

We are looking for an experienced ServiceNow ITSM Lead with strong hands‑on development and solution architecture expertise to design, develop, and optimize ServiceNow solutions.

Key Skills & Responsibilities:

• ServiceNow ITSM: Strong expertise in ITSM modules, workflows, and ITIL process implementations.
• Custom Application Development: Hands‑on experience with App Engine Studio, Flow Designer, and Workspace.
• Integrations: Experience with IntegrationHub, REST/SOAP APIs, Webhooks, JDBC, and MID Server configurations.
• -Scripting & Development: Proficiency in JavaScript, GlideScript, Business Rules, Client Scripts, Script Includes, UI Actions, and Service Portal widgets.
• Web Technologies:Working knowledge of AngularJS, HTML, and CSS.
• Platform Health & Optimization:Experience in performance tuning, upgrade planning, Instance Scan, and HealthScan best practices.
• Technical Leadership: Ability to drive solution design, ensure best practices, and deliver scalable ServiceNow solutions.

Requirements

• 10–14 years of overall IT experience, with approximately 8 years of dedicated ServiceNow development and solution architecture experience.
• Strong hands‑on technical expertise in ServiceNow ITSM and enterprise integrations.
• Must be comfortable working in a hybrid setup from Airoli, Mumbai.
• Flexibility to support US business hours with the required EST overlap.